Note: This grievance redressal policy is only for customers who need assistance with their loans from Zerodha Capital. For all grievances related to your trades/investments, please create a ticket on Zerodha support portal.
In case you have any grievances with us, you can reach out to us to register a complaint through the means mentioned below. We will respond to your complaints within 14 days from the time of registration of your complaint.
Phone: You can call our dedicated support lines 080-47166888 between 09.00 AM to 6:00 PM, Monday to Friday and between 09:00 AM to 02:00 PM on Saturdays, except public holidays.
Support tickets: You can create a ticket on our Support portal. Please note that reaching out to us by creating a ticket will allow us to respond to your query faster and more efficiently than by way of an Email.
Email: For any grievances related to your loans from Zerodha Capital, please write to us at [email protected]
Visit our registered office: You can visit our registered office in Bengaluru and handover a complaint letter addressed to the grievance redressal officer of Zerodha Capital. You are advised to take an acknowledgement of receipt from the person you hand over the complaint letter to. Our registered office is open from 09.00 AM to 6:00 PM, Monday to Friday and between 09:00 AM to 02:00 PM on Saturdays, except public holidays. You may also drop in your suggestions/and or complaints in the designated suggestion/complaint box.
Write to us: You may send in your complaints to us at the following address:
Zerodha Capital Private Limited
153/154, 4th Cross, 4th Phase,
J.P Nagar Bengaluru
The escalation matrix for your complaints is as mentioned below. Please quote the complaint reference number provided to you in your earlier interactions to help us understand your concerns better.
Primary Level: In case you do not receive a response within 14 days of receipt of the complaint by us, or if you are dissatisfied with the response received, you may escalate the complaint to the next level as indicated below.
Secondary Level: Meetal T Jain (Grievance Redressal Officer) at [email protected]
Third Level: In case you do not receive a response within 45 days of receipt of the complaint by us, or if you are dissatisfied with the response received hitherto, you may escalate the complaint to the Reserve Bank of India as indicated below:
The Officer Incharge,
Reserve Bank of India,
10/3/8, Nrupathunga Road,
Bengaluru - 560 001