Zerodha Capital Private Limited, (“The Company”) issues this Fair Practice Code in conformity with Chapter V of Master Direction DNBR.PD.007/03.10.119/2016-17 - Non-Banking Financial Company – Non-Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016, wherein the Reserve Bank of India (RBI) has revised the guidelines on Fair Practices Code for NBFCs to implement the same. Zerodha Capital continuously strives to maintain fairness and transparency in rendering the loans to borrowers and has adopted and put in place the following Fair Practice Code
This Fair Practices Code shall apply throughout Zerodha Capital and other persons who are authorized on behalf of the Company to represent it in the course of its business and will apply across all products and services offered, whether they have been provided offline or online or by any other method, through Zerodha Capital.
Zerodha Capital will deal quickly and sympathetically in attending to customer complaints in light of the objectives of this Fair Practices Code. Zerodha Capital shall treat all personal information of customers as private and confidential and shall not divulge any information to an unrelated third party, unless required by any law or Government authorities, including Regulators or Credit agencies or where the sharing of information is permitted by the customer. Zerodha Capital would provide, on request, a copy of this Fair Practice Code to the borrowers. Zerodha Capital shall not discriminate its customers on the basis of race, caste, gender, marital status, religion or disability.
If Company cannot provide the loan to the customer, it shall communicate the same to the customer through its appointed representatives or directly to the customer verbally. In case customer requires the same in writing the reason(s) for rejection may be provided in writing.
The customer can approach any of our service touch points given below to register a complaint and expect a response within defined time period from complaint registration.
|Name & designation||
Company Secretary & Compliance
|Telephone||080 3310 2030 between 09.00 AM to 08:00 PM, Monday to Friday and 09.00 AM to 04:00 PM on Saturdays, except public holidays|
|Address||Zerodha Capital Private Limited
#153/154, Opp. Clarence Public School, 4th Cross Rd,
JP Nagar 4th Phase, Dollars Colony, Bengaluru,
If the complaint/dispute is not redressed within a period of one month the customer may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of the Bank:
|Name & designation||
To The Manager,
Reserve Bank of India , 10/3/8, Nrupthunga Road,
Bengaluru-560 001, India.
It shall be the endeavor of the company to improve the quality of service and redress complaints and grievances, if any, of the customers as part of Customer Relationship.
Customers who have grievances in respect of decision of the company functionaries can also address their grievances at [email protected]
The Company has laid out appropriate internal principles and procedures in determining interest rates and processing and other charges. In this regard the guidelines indicated in the Fair Practices Code about transparency in respect of terms and conditions of the loans are kept in view.
A copy of such terms and conditions will be made available to the borrowers.
The Company will treat all personal information of the borrowers as private and confidential (even when the borrower is no longer a customer). The Company will not reveal transaction details of the accounts to a third party, including to group entities, except under following circumstances:
Zerodha Capital would give information about customers to Credit Rating Agencies as prescribed by RBI on: