Zerodha Capital Private Limited, (“The Company”) issues these fair practices code in conformity with Chapter V of Master Direction DNBR.PD.007/03.10.119/2016-17 - Non-Banking Financial Company – Non-Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016, wherein the Reserve Bank of India (RBI) has revised the guidelines on Fair Practices Code for NBFCs to implement the same, as amended from time to time.
The Company provides finance to eligible Individual borrowers as secured, short term Loans against Shares or Securities or any other tangible assets, etc. At present, the Company shall engage primarily in Lending Against Security of Shares. However, The Company has framed and adopted a code, which sets out the principles for fair practice standards when dealing with customers and providing any services as a part of its business as applicable to all the categories of the product.
This Fair Practices Code applies to all categories of products and services offered by the Company (currently offered or which may be introduced at a future date) to their customers.
By enacting this code, the Company is expecting to give a glimpse at the fairness and reasonableness standards as envisaged in the code, that will be practiced by the Company in its affairs. The Company shall ensure that any product or services offered by the Company is legal and is in consonance with this code. The Company shall adhere to strict ethical standards and shall be transparent and forthcoming to the customers with respect to its products and services. The Company shall ensure that the customers are aware of the financial implication and the norms of the fair practice code while availing the products and services of the Company. A stage wise application of the Fair Practices Code that would be followed by the Company is provided hereafter:
The Company has set its objective to pursue best corporate practices and foster customer confidence in the Company by bringing about utmost transparency in the business practice. Accordingly, this FPC has been formulated with the objectives:
The Company’s key commitments to its customers / prospective customers (as applicable) are as under:
The Company commits to:
The Company is strictly prohibited to engage in any form of discrimination towards the Company’s existing as well as potential customers based on gender, race or religion etc. Any complaints for violation of the same are to be communicated immediately to the Grievance Redressal Officer of the Company, whose communication details have been stated in Clause 14 of this code. However, this does not preclude the Company from instituting or participating in schemes framed for different sections of the society. We shall make our best efforts to make it easy and convenient for our customers like senior citizens, physically challenged persons and illiterate persons in their dealing with us.
The Company shall record the acceptance of these by the Borrower in the form of this Agreement.
A code of Conduct for the DSA/Recovery Agents shall be formulated and adhered based on the above lines by the Company.
The customer can approach any of our service touch points given below to register a complaint and expect a response within a defined time period from complaint registration.
|Name & designation||
|Telephone||08047166888 between 09.00 AM to 08:00 PM, Monday to Friday and 09.00 AM to 04:00 PM on Saturdays, except public holidays|
|Address||Zerodha Capital Private Limited
#153/154, 3rd Floor, 4th Cross Rd,
JP Nagar 4th Phase, Dollars colony
Bangalore - 560078
If the complaint/dispute is not redressed within a period of one month the customer may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of the Bank:
|Designation||Chief General Manager|
Reserve Bank of India
10/3/8, Nrupthunga Road, Bengaluru-560 001, India.
It shall be the endeavor of the company to improve the quality of service and redress complaints and grievances, if any, of the customers as part of Customer Relationship.
Customers who have grievances in respect of decision of the company functionaries can also address their grievances at [email protected]
A copy of such terms and conditions will be made available to the borrowers.
This document is the sole property of Zerodha Capital Private Limited. Any use or duplication of this document without permission is strictly prohibited and illegal.